Reflective Paper What did you do well with both verbal and nonverbal behavior?

I built a good engagement with the client through verbal and nonverbal behavior by making sure that I looked at the client over 60% of the time; plenty of eye contact helped the client not feel uncomfortable as we communicated (Hargie,2021). When listening, I would also nod and make encouraging sounds and gesture eye contact where I would smile. I also used feedback to summarize, reflect and clarify back to the client what I thought the client said. This aspect allowed me to rectify any misunderstandings from the client quickly. I tried to ask the open client questions the type of questions that require more than a yes or no answer to understand the expectations. These questions were more comfortable for the client to answer because the client was not being put on the spot to give a clear opinion. I avoided contentious conversation topics, which made it much easier to stick to the necessary subject of our conversation.